Terms of Sale

01 — Who we are

These Terms of Sale govern every order placed on https://jazzville.co (the "Site").

Seller: Ilyas Topcu (trading as Jazzville) Address: Fenerbahçe Mah. İğrip Sk. No: 13 İç Kapı No: 1, Kadıköy/İstanbul, Türkiye Tax office / number: Göztepe / 8520667738 Phone: +90 537 830 98 91 Email: contact@jazzville.co

"We", "us" and "Jazzville" mean the seller above. "You" means the person placing the order. By placing an order you confirm that you are at least 18 years old, or have the consent of a parent or guardian, and that you buy as a consumer for purposes outside your trade, business or profession, unless you tell us otherwise in writing.

02 — Mandatory consumer rights

Nothing in these Terms limits or excludes any right you have under the mandatory consumer law that applies to you. That includes Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, the consumer law of your EU country of residence, and, in the United Kingdom, the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If any clause conflicts with such a right, the mandatory right prevails and the rest of these Terms stays in force.

For customers in Türkiye, the Distance Sales Contract and Pre-Information Form (Mesafeli Satış Sözleşmesi ve Ön Bilgilendirme Formu) published at https://jazzville.co/distance-sales form part of the contract. They are presented before you pay, and sent to you with your order confirmation.

03 — Products

Our pieces are costume jewellery: a base-metal body with gold or silver plating. They are not solid gold or solid silver. Weights, dimensions and the finish are stated on each product page. Photographs are taken of the real pieces, but screens reproduce colour differently, and handmade finishing means small variations between pieces are normal. Such variations are not defects.

Plating wears gradually with use, contact with water, sweat, perfume, cosmetics and friction. Follow the care guidance on the product page. Normal wear of the plating over time is not a defect. This does not affect your rights for goods that are defective, or not as described, when delivered.

04 — Prices and payment

Prices are charged in Turkish lira (TRY). Amounts in EUR or GBP shown on the Site are estimates for your convenience, based on published European Central Bank reference rates. Your card issuer applies its own exchange rate and may charge fees. The amount in TRY shown at checkout is the amount charged.

For deliveries in Türkiye, prices include Turkish VAT (KDV). For deliveries outside Türkiye, the price does not include import VAT, customs duties or carrier clearance fees of the destination country. These are payable by the recipient on delivery, unless checkout expressly states that they have been collected (see "Customs, duties and taxes").

Shipping charges are shown on the Shipping page and at checkout before you pay. Payment is taken by our payment provider when you place the order. We never see or store your full card details. If a price on the Site is clearly and obviously wrong (for example, a typing error that any reasonable person would notice), we may cancel the order and refund you in full before dispatch.

05 — How the contract is formed

Adding items to your bag is not an order. You place a binding order when you complete checkout and click the final payment button. That button makes clear that the order involves an obligation to pay. We then send an order confirmation by email. It sets out the order, the price, these Terms and the withdrawal information, and it is your durable record of the contract.

We may refuse or cancel an order before dispatch if the item is out of stock, the payment is not authorised, we reasonably suspect fraud, or the delivery address is outside our delivery area. In that case we refund any amount paid in full, using the original payment method, within 14 days at the latest.

06 — Delivery

We deliver to Türkiye, the United Kingdom and the member states of the European Union. The Canary Islands, Ceuta, Melilla, the Azores, Madeira and other territories outside the EU VAT area are excluded. We aim to dispatch within 1–3 business days. Estimated delivery times are on the Shipping page. In every case we deliver within 30 days of the order, unless we agree otherwise with you. If we cannot, you may cancel and we refund you within 14 days.

Risk of loss or damage passes to you when the parcel is delivered to you, or to a person you have designated to receive it (not the carrier). Check the parcel on delivery. If the packaging is visibly damaged, you may ask the carrier to record it or refuse the parcel, and please tell us. This helps us claim from the carrier, but it is not a condition of your rights.

07 — Customs, duties and taxes

Orders are shipped from Türkiye. For deliveries to the EU and the United Kingdom, the destination country may charge import VAT, and the carrier may charge a clearance fee. Unless checkout states that these were collected, they are payable by you on delivery, and we do not control their amount.

Our pieces are made in Türkiye. Where the rules of origin are met, goods of Turkish origin usually benefit from reduced or zero customs duty under the EU–Türkiye Customs Union and the UK–Türkiye Trade Agreement, but taxes may still apply.

If you refuse to pay import charges, or a parcel is returned to us undelivered, we refund the price of the goods once they are back with us. We may deduct the actual, documented outbound and return shipping costs and any charges the carrier bills to us, to the extent the law allows. This does not affect your statutory right of withdrawal.

08 — Right of withdrawal (14 days)

You may withdraw from the contract without giving any reason within 14 days of the day you, or a person you designate, receive the goods. For an order delivered in several parcels, the period runs from receipt of the last one. To withdraw, send a clear statement to contact@jazzville.co before the period ends. You may use the model form on the Returns page, but you do not have to. The Returns page explains how to send the goods back, what refunds include and when you receive them.

09 — Defective or wrong items

We are legally responsible for goods that are defective or not as described. If you are a consumer in Türkiye, you may choose, under Article 11 of Law No. 6502, to withdraw from the contract, obtain a price reduction, have the item repaired free of charge, or have it replaced with a defect-free item, where available. The statutory limitation period is two years from delivery. In the EU and the UK, the equivalent statutory remedies of your country of residence apply for at least the minimum periods that law provides.

Report the problem to contact@jazzville.co with your order number and photos. We cover the cost of returning defective or wrong items, and of sending the replacement.

10 — Liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, for gross negligence or intent, or for any liability that cannot be excluded or limited by law.

Where the law allows, our liability for other loss is limited to the price you paid for the order concerned. We are not liable for business losses, because our products are sold for private use.

11 — Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, carrier or customs disruption, or failures of public networks. We will tell you promptly. If the delay is likely to be substantial, you may cancel and receive a full refund of anything paid for goods not delivered.

12 — Intellectual property

All designs, photographs, texts, logos and other content on the Site belong to Jazzville or its licensors. They are protected by intellectual property law. You may not copy, reproduce or commercially use them without our prior written consent. Buying a piece does not grant any right to reproduce its design.

13 — Personal data

We process your personal data as described in our Privacy Policy and, for customers in Türkiye, in the KVKK Information Notice. Both are linked in the footer of every page.

14 — Complaints and disputes

Please contact contact@jazzville.co first. We answer within 5 business days and try to resolve every complaint amicably.

Consumers in Türkiye may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) of their place of residence or of the transaction. The monetary limits announced each year by the Ministry of Trade apply. Applications can also be made electronically through the e-Devlet Tüketici Bilgi Sistemi (TÜBİS).

Consumers in the EU and the UK may bring proceedings in the courts of their country of residence. They keep the protection of its mandatory law.

15 — Governing law

These Terms and each order are governed by the law of the Republic of Türkiye. If you are a consumer habitually resident in another country, this choice of law does not deprive you of the protection of the mandatory provisions of the law of that country.

16 — Changes to these Terms

We may update these Terms from time to time. The version in force when you place your order applies to that order. It is the version sent with your order confirmation.

Legal notices to us: Fenerbahçe Mah. İğrip Sk. No: 13 İç Kapı No: 1, Kadıköy/İstanbul, Türkiye, or contact@jazzville.co.