Shipping Information

01 — Processing time

Every piece is checked by hand before it leaves our studio in Istanbul. Orders are dispatched within 1–3 business days (Monday to Friday, excluding Turkish public holidays). You receive an email with your UPS tracking number as soon as your parcel ships.

02 — Türkiye

UPS, fully tracked: TRY 199. Estimated delivery: 1–3 business days after dispatch. Orders of TRY 7,100 or more (about £110) ship free.

03 — United Kingdom and European Union

UPS, fully tracked: TRY 650 (about £10) to the United Kingdom, and TRY 830 (about €15) to every EU member state. Estimated delivery: 2–5 business days to the UK and 2–6 business days to the EU after dispatch. Orders of TRY 7,100 or more (about £110) ship free.

Checkout charges Turkish lira; EUR and GBP amounts shown on the site are estimates and your bank's rate may differ. We do not deliver to the Canary Islands, Ceuta, Melilla, the Azores, Madeira or other territories outside the EU VAT area, nor outside Türkiye, the UK and the EU.

04 — Customs, duties and taxes

Parcels to the UK and the EU are shipped from Türkiye. Unless checkout states otherwise, import VAT and any carrier clearance fee of the destination country are not included in our prices and are payable by the recipient on delivery; we do not control their amount. Our pieces are made in Türkiye; where the rules of origin are met they usually benefit from reduced or zero customs duty under the EU–Türkiye Customs Union and the UK–Türkiye Trade Agreement, but VAT still applies. If you refuse to pay import charges, see "Undeliverable parcels" below.

05 — Tracking

Track your parcel with the number in your shipping email at ups.com. If you have not received a tracking email within 3 business days of ordering, email contact@jazzville.co.

06 — Delivery deadline

Every order is delivered within 30 days at the latest. If we cannot meet that, we tell you and you may cancel and receive a full refund within 14 days.

07 — Undeliverable parcels

If a parcel comes back to us because the address was incomplete, it was not collected or import charges were refused, we contact you to re-send it at the actual shipping cost, or refund the price of the goods, less the actual documented shipping costs where the law allows. Your right of withdrawal is not affected.

08 — Lost or damaged in transit

We are responsible for your parcel until it is delivered. If it arrives damaged or does not arrive, email contact@jazzville.co with your order number and, where possible, photos. We send a replacement or refund you in full, and we deal with the carrier.